Flawless guest service is the hallmark of every 5-star hotel in Pony. From the moment you arrive, staff attend to your every whim, whether arranging valet parking or providing a nightly turn-down service. Plus, hotels have to offer top-rate amenities to obtain a 5-star rating. These can include deluxe baths, a wellness center, swimming pools, fine dining kitchens and knowledgeable concierge.