Find 5 Star Hotels in Pembroke Parish from SAR 2,420

"Room clean, staff great, pools fine.breakfast great. I was surprised to see a GOLD room have a bad view (#463),a city view is not back alleys and roof top air conditioning units. I am 85 years and I walk with a cane my wife 82, and we were given a room about 4 kms from the elevator, the door lock when exiting didn't always work correctly, one staff member passing by helped me lock it but still did it a few times later, never fixed, Fairmont is famous for recognizing special events, May 7th was our 60th wedding anniversary and a small single piece of chocolate cake was given to us, that didn't cut it with me? We ate dinner on the 6th at Intrepid and dinner was great, but the manager was over zealous a bit I think he hovered a bit too much, and referred to my wife as you're highness several times, she didn't like that, maybe I am being too fussy, but she was weeping a bit because of that. what do you think? There is no convenience shop to get any products like medical supplies, or women's hygiene items/ My final comment is "Hurry Up Southampton and finish the construction""

"Staff were wonderful. So friendly and helpful. The room upgrade was very much appreciated. Our only complaint is that the turn down service was far too early. They often came late afternoon so we rarely took advantage of it. Not a big deal. We also had no hot water on our last morning but that was likely a glitch. The patio furniture needed repairing but it was still beautiful. We would definitely stay here again."

"Strange check in experience as there was no one at Reception for quite some time. Property is good overall but underwhelming for a 5 star."