"The hotel is really new and certainly 5 star standard. Beautiful pools, rooms, facilities. Sadly let down by awful service. Many members of staff (more so junior) have 0 desire to be there and reflects in service standards. You’re asked to reserve restaurants, yet never 20 % full when I stayed, exemplified one night when I was asked to leave as I had no reservation - despite being 8 people in the restaurant with a capacity of 50+.
The GM did a great job to resolve but generally terrible...
"Wir haben ein normales Zimmer mit 2 Schlafzimmern gebucht und haben uns sehr auf den Urlaub gefreut. Lange war nicht die Freude! Nach Ankunft wurden wir zwar am Empfang nett begrüßt, jedoch nach Unterbringung im Zimmer hat uns das zugewiesene Zimmer den Boden unter den Füßen gerissen! Das Zimmer hat nach extrem muffigen Keller GESTUNKEN! Unsere Anziehsachen haben noch tagelang danach gestunken! An den Holzmöbeln wie Bettgestell, Regaltüren waren sogar ganz schwarze Flecken bzw. SCHIMMEL...
"A lovely hotel, within working distance to Hanioti town, Also a short cab ride at a cost of EUR 7 to Pefkohori. The staff were all very friendly and helpful and a great asset to the hotel."
"I booked based on the great reviews. However, this property is really old. Facilities are not 5 * . The service was pretty haphazard . Despite checking in with Amex the reception failed to state they don’t accept Amex meaning I had to pay via online banking , not a huge issue but missed out on reward points and no detail from the team when checking in what was / was not accepted and even took hold payment from Amex - truly odd. Reception staff were totally unhelpful. I was overcharged for the...
"Ok stay, but some details did not match a 5-star luxury suite experience
Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional.
That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh...
"Abbiamo molto apprezzato la tenda familiare con piscina privata, anche perché fortunatamente i vicini erano tranquilli e rispettosi. La spiaggia e il mare sono stupendi, anche se la baia è ampia e vi si affacciano molte altre strutture. Il personale è gentile. I corsi di pilates e yoga sono una interessante opportunità."
"Such an amazing experience. 10/10
The nicest and friendliest staff ever. Everything was so clean,and it’s a great location for families with little kids. We had such a wonderful stay and felt so welcomed.Highly recommend!"
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
معرفة المزيد عن أورميليا
اخرج وشاهد معالم مثل شاطئ بساكوديا خلال استكشافك للمنطقة المحلية الموجودة في أورميليا.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
