In Ngao, a hotel needs to offer a specific amount of top-notch amenities to earn 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may also offer additional touches like a welcome gift.