Exceptional guest service characterizes every 5-star hotel in Mongomo. From the moment you enter the lobby, staff cater to your every whim, whether answering room service calls 24/7 or providing a nightly turn-down service. Also, hotels have to offer top-rate conveniences to be considered for a 5-star rating. These can include luxury bathrooms, spa facilities, swimming pools, fine dining restaurants and knowledgeable concierge.