"The Good: The property is stunning—from the museum-like display cases to the peaceful garden terrace. The morning cappuccino was incredible, and the yogurt, fruit, and tea were high quality.
The Bad: The service was low-effort, rigid, and surprisingly aggressive.
Hostile Check-In: We were forced into an unannounced credit card hold. When we questioned it, the manager was screaming at us over the phone in a very harsh, disrespectful manner.
We asked for a second key card- we never saw Angie...
"The Good: The property is stunning—from the museum-like display cases to the peaceful garden terrace. The morning cappuccino was incredible, and the yogurt, fruit, and tea were high quality.
The Bad: The service was low-effort, rigid, and surprisingly aggressive.
Hostile Check-In: We were forced into an unannounced credit card hold. When we questioned it, the manager was screaming at us over the phone in a very harsh, disrespectful manner.
We asked for a second key card- we never saw Angie...
Viktoria