Exemplary guest service is the foundation of every 5-star hotel in Mata. From the minute you step through the door, staff cater to your every whim, whether arranging valet parking or providing a turn-down service. Plus, hotels have to feature upscale conveniences to be considered for a 5-star rating. These can include luxury toiletries, on-site spa facilities, pools, gastronomic restaurants and knowledgeable concierge.