Exceptional guest service is integral to every 5-star hotel in Maloye Shchapovo. From the moment you arrive, staff cater to your every whim, whether arranging valet parking or providing in-room massage treatments. On top of that, hotels must feature top-rate conveniences to qualify for a 5-star rating. These can include luxury bathrooms, spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.