In Majin, a hotel must offer a certain number of high-end conveniences to be rated 5 stars. These may include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may also offer special touches such as a welcome gift.