In Leese, a hotel needs to offer a specific amount of upscale features to earn a 5-star rating. These may include gourmet restaurants, saunas and spas, on-site gyms, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may also offer additional touches such as welcome gifts.