"We had such a poor experience at Pendry DC that we chose to email the General Manager directly, as we generally prefer not to air concerns publicly. Unfortunately, it has now been over a week without even an acknowledgment that our message was received.
That lack of response speaks volumes. In hospitality, especially at this level, accountability and follow-through are non-negotiable. The experience itself was disappointing, but the absence of any response afterward is what ultimately stands...
"We had such a poor experience at Pendry DC that we chose to email the General Manager directly, as we generally prefer not to air concerns publicly. Unfortunately, it has now been over a week without even an acknowledgment that our message was received.
That lack of response speaks volumes. In hospitality, especially at this level, accountability and follow-through are non-negotiable. The experience itself was disappointing, but the absence of any response afterward is what ultimately stands...
Arleene