Exceptional guest service is at the heart of every 5-star hotel in Kyera-ri. From the moment you enter the lobby, staff cater to your every need, whether arranging customized tours or providing in-room massage treatments. Additionally, hotels must feature top-rate conveniences to be eligible for a 5-star rating. These can include luxury bath products, on-site spa facilities, pools, fine dining restaurants and knowledgeable concierge.