Faultless guest service is the hallmark of every 5-star hotel in Kampung Pelangai. From the moment you enter the lobby, staff are at your beck and call, whether arranging valet parking or providing in-room beauty treatments. On top of that, hotels must feature superior conveniences to be eligible for a 5-star rating. These can include luxury bath products, spas or saunas, swimming pools, gastronomic restaurants and knowledgeable concierge.