Outstanding guest service is the defining feature of every 5-star hotel in Kampung Jelakong. From the instant you arrive, staff attend to your every whim, whether arranging customized tours or providing a nightly turn-down service. Also, hotels must feature upscale amenities to be entitled to a 5-star rating. These can include deluxe baths, a wellness center, pools, gourmet kitchens and knowledgeable concierge.