In Kampung Balak, a hotel must provide a specific level of high-end conveniences to earn 5 stars. These may include saunas and spas, on-site gyms, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their outstanding service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer special touches like a welcome gift.