Exemplary guest service is at the heart of every 5-star hotel in Ivel. From the moment you enter the lobby, staff cater to your every whim, whether answering room service calls 24/7 or providing a turn-down service. Plus, hotels have to offer upscale amenities to obtain a 5-star rating. These can include luxury bath products, a wellness center, pools, fine dining kitchens and knowledgeable concierge.