"A beautiful setting and outstanding food, but disappointing service.
First, the positives: the quality of the food was outstanding, and the view of Mount Fuji, when weather conditions allow, is truly exceptional, at least from the room that was assigned to us.
Unfortunately, the service did not live up to the standards one would expect from a hotel in this price category, let alone a five-star property.
Throughout our stay, the staff were generally polite and friendly in their manner, but...
"A beautiful setting and outstanding food, but disappointing service.
First, the positives: the quality of the food was outstanding, and the view of Mount Fuji, when weather conditions allow, is truly exceptional, at least from the room that was assigned to us.
Unfortunately, the service did not live up to the standards one would expect from a hotel in this price category, let alone a five-star property.
Throughout our stay, the staff were generally polite and friendly in their manner, but...
Christoph