البحث عن فنادق بتصنيف 5 Star في إروما، سايتاما من SAR 403

"we came on a 14 hour night flight and then a 1 hour taxi ride - we then sat in hotel reception for 3.5 hours - our room was not ready but we were not offered any where to sit and rest - the cafe was very busy and we were not offered even a free drink or anywhere more comfortable to sit - i cannot imagine this happening at the mandarin oriental the 5 star hotel we stayed in for the next part of out trip where nothing was too much trouble - i also asked for 2 tea bags and was given them but told...

"Stayed at Keio Plaza Premier Grand which is supposed to be the higher level luxury part of the hotel. Room and furnishings outdated. There aren’t many hotels still using bar soap that is not sanitary. We asked for ice, which was brought up one time but another time the concierge complained that it was midnight that response was not compatible for a five star hotel. Midnight in Tokyo is daytime in New York City and you clearly have many international travellers staying at the hotel. The hotel...

"The hotel was impressive. The views stunning. The staff wonderful & amazing. This hotel is the Queen of Tokyo."