"The hotel is purported to be of 5-star accommodation but in reality is only 2 star based on our experience and the room provided. So small room and basic, no facilities, poor advice on parking nearby. We booked for 3 nights but were so disappointed we left after 2 nights, despite having pre-paid. I feel like seeking compensation for misrepresentation from Expedia or the hotel. I suggest that Expedia remove this hotel from your portfolio and it will caution me from booking other hotels through...
"The hotel is purported to be of 5-star accommodation but in reality is only 2 star based on our experience and the room provided. So small room and basic, no facilities, poor advice on parking nearby. We booked for 3 nights but were so disappointed we left after 2 nights, despite having pre-paid. I feel like seeking compensation for misrepresentation from Expedia or the hotel. I suggest that Expedia remove this hotel from your portfolio and it will caution me from booking other hotels through...
James