In Holyrood, a hotel is required to offer a specific number of upscale features to earn a 5-star rating. These may include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may even offer additional touches such as a welcome gift.