Flawless guest service is at the heart of every 5-star hotel in Heise. From the minute you arrive, staff attend to your every whim, whether recommending activities and tours or providing in-room massages. Also, hotels must feature superior amenities to meet the standard for a 5-star rating. These can include luxury bath products, an on-site spa, pools, gastronomic kitchens and knowledgeable concierge.