Flawless guest service is the foundation of every 5-star hotel in Haviland. From the moment you enter the lobby, staff attend to your every whim, whether offering luggage assistance and storage or providing a nightly turn-down service. Additionally, hotels have to offer upscale amenities to be considered for a 5-star rating. These can include luxury bathrobes, saunas or spas, pools, gourmet kitchens and knowledgeable concierge.