Find 5 Star Hotels in Gilgil from SAR 389

"Our New Year stay at this resort was unfortunately below expectations. Despite some positives, several fundamental aspects of the experience were disappointing: 1. The accommodation feels tired, with dated rooms and bathrooms that would benefit greatly from refurbishment. 2. Room lighting and switches are unintuitive, making simple tasks more frustrating than they should be. Ventilation at night is poor. With the ceiling fan not aligned over the bed, the room felt stuffy unless windows were opened — which then led to mosquito issues. 3. The resort is very built-up, and the fenced-off lakefront prevents wildlife from moving freely around the property, which removes much of the authentic Lake Naivasha feel. 4. Food on the full-board plan was repetitive and uninspired. The New Year’s Eve buffet, in particular, was surprisingly underwhelming. 5. Extra charges for specialty coffees at breakfast felt unnecessary and detracted from the experience. What stood out positively 1. Excellent service from the staff, especially Matilda and Tabitha in the F&B team, and the front office staff, who were consistently courteous and attentive. 2. Well-located property with easy access around Naivasha. 3. Nicely maintained gardens and outdoor spaces. 4. A very well-executed New Year’s Eve fireworks display. 5. A good range of activities for children, making it suitable for families in that regard."

"This resort is not finished and not fully operational. The main building and pool are under construction and not looking like they will be open any time soon. We were the only guests at the resort (which was terrifying), so, they had very limited food items and a very small staff. We were handed a menu, but they had none of the items on the menu. The cabins were nice and clean, but our family cottage was at the back of the resort. This is where the terrifying part comes in!!! At 2 o'clock in the morning, our doorbell rang and I looked out the window and saw no one. My wife told me not to open the door, as it could be somebody trying to lure us out, we are not close to the office and there was very little staff, we were in a foreign country, out in the middle of the boonies. Needless to say, I did not sleep much that night!!! The breakfast was pretty good, but my wife and daughter were too traumatized to eat. This place has potential, when it's completed, but for now, I would avoid it, unless you are traveling with a very large group and they fully staff and stock the food on the menu. "