"Rooms are small, half the size of other 5 star hotels.
Bathroom is tiny, hardly any space. Hot water tends to run out after 10 minutes. Very unusual for a hotel of this reputation.
Expedia also promised a $50 voucher for VIP access when I purchased the room. The hotel said this was not communicated to them, and Expedia said they cannot honour after I arrived at the hotel. Won’t be booking with them again.
The only good thing was the beach was close to the hotel and easy access. Staff were...
"Rooms are small, half the size of other 5 star hotels.
Bathroom is tiny, hardly any space. Hot water tends to run out after 10 minutes. Very unusual for a hotel of this reputation.
Expedia also promised a $50 voucher for VIP access when I purchased the room. The hotel said this was not communicated to them, and Expedia said they cannot honour after I arrived at the hotel. Won’t be booking with them again.
The only good thing was the beach was close to the hotel and easy access. Staff were...
"Beautiful location surrounded by stunning nature, with amazing rooms and a breakfast of a very high standard.
However, the grounds and overall maintenance do not reflect the level expected from a Relais & Châteaux or Michelin Key property. There were dry leaves and weeds throughout the territory, and several trees appeared infested or dying. For such a large estate, there should clearly be more gardeners and stronger attention to maintenance and cleanliness.
The lunch and dinner offerings were...
"Beautiful location surrounded by stunning nature, with amazing rooms and a breakfast of a very high standard.
However, the grounds and overall maintenance do not reflect the level expected from a Relais & Châteaux or Michelin Key property. There were dry leaves and weeds throughout the territory, and several trees appeared infested or dying. For such a large estate, there should clearly be more gardeners and stronger attention to maintenance and cleanliness.
The lunch and dinner offerings were...
"Hotelanlage ist schön. Das Personal ist sehr freundlich. Außer an der Rezeption wurde man ignoriert als man als voll zahlender Gast auf einem Sofa schlafen sollte. Im Kids Club war gelegentlich jemand da, kam man aber mit einem Kind wurde sich nicht gekümmert.
Das Essen war schlecht. Viel frittiertes, viel Reis, wenig Auswahl. Wir haben kaum etwas gegessen. Am Pool durfte ich an meinem Geburtstag kein Getränk zusammen nehmen. Kinder sind nicht erlaubt. Okay. Aber es geht freundlicher. Meine...
"Hotelanlage ist schön. Das Personal ist sehr freundlich. Außer an der Rezeption wurde man ignoriert als man als voll zahlender Gast auf einem Sofa schlafen sollte. Im Kids Club war gelegentlich jemand da, kam man aber mit einem Kind wurde sich nicht gekümmert.
Das Essen war schlecht. Viel frittiertes, viel Reis, wenig Auswahl. Wir haben kaum etwas gegessen. Am Pool durfte ich an meinem Geburtstag kein Getränk zusammen nehmen. Kinder sind nicht erlaubt. Okay. Aber es geht freundlicher. Meine...
"We had a very nice stay for two nights. Both pools are excellent, staff are very friendly, the room was clean and had modern amenities.
Breakfast was excellent however, we had lunch at the hotel one day and it was only okay. There are a few monkeys around the property however, most never come into the actual hotel.
For note, the hotel is based on top of a hill which is a very steep climb. While there is an outdoor lift for luggage and personal use, it does operate very slowly so the stairs...
"We had a very nice stay for two nights. Both pools are excellent, staff are very friendly, the room was clean and had modern amenities.
Breakfast was excellent however, we had lunch at the hotel one day and it was only okay. There are a few monkeys around the property however, most never come into the actual hotel.
For note, the hotel is based on top of a hill which is a very steep climb. While there is an outdoor lift for luggage and personal use, it does operate very slowly so the stairs...
"Peaceful & relaxing with a beautiful beach & safe swimming. The Garden Villas were delightful & the staff genuinely friendly with good service standards. There is a lifeguard on duty who is both informative about sea conditions & the wildlife around. The birdlife is stunning. Only one small quibble in that the inner pool area could do with a bit of a clean.Other than that all good & would certainly recommend."
"Peaceful & relaxing with a beautiful beach & safe swimming. The Garden Villas were delightful & the staff genuinely friendly with good service standards. There is a lifeguard on duty who is both informative about sea conditions & the wildlife around. The birdlife is stunning. Only one small quibble in that the inner pool area could do with a bit of a clean.Other than that all good & would certainly recommend."
"We had a wonderful time and the highlight of the stay was watching the sunset from the infinity pool. The rooms were spacious with a super comfy bed and pillows. The buffet breakfast and evening meal were plentiful and tasty. All the staff were friendly and helpful. The manager was always available and so kind. All the bar staff were delightful. Mahinda, Ashoka, Kaveesha, Sumithra, Jinuka. Thanks for a fabulous trip."
"We had a wonderful time and the highlight of the stay was watching the sunset from the infinity pool. The rooms were spacious with a super comfy bed and pillows. The buffet breakfast and evening meal were plentiful and tasty. All the staff were friendly and helpful. The manager was always available and so kind. All the bar staff were delightful. Mahinda, Ashoka, Kaveesha, Sumithra, Jinuka. Thanks for a fabulous trip."
"Zero hassle at checkin and checkout. Exceptional staff. They are incredibly warm and polite. Local breakfast offerings were amazing. Hoppers were great! Highly recommended. "
"Zero hassle at checkin and checkout. Exceptional staff. They are incredibly warm and polite. Local breakfast offerings were amazing. Hoppers were great! Highly recommended. "
"The Fortress Resort and Spa is a five-star hotel. It boasts a prime location—if your travel destination is the famous "stilt fishermen," several such sites are just a two-minute walk from the hotel. From the hotel grounds, guests can enjoy panoramic, spectacular views of the ocean. The hotel offers top-notch service and world-class facilities. Its restaurant, however, is merely average; the variety of food available does not quite justify the price point."
"The Fortress Resort and Spa is a five-star hotel. It boasts a prime location—if your travel destination is the famous "stilt fishermen," several such sites are just a two-minute walk from the hotel. From the hotel grounds, guests can enjoy panoramic, spectacular views of the ocean. The hotel offers top-notch service and world-class facilities. Its restaurant, however, is merely average; the variety of food available does not quite justify the price point."
"We had an amazing stay at hotel Dormero. The hotels right in front of the beach which made it very convenient for us to go around swimming and other beach activities which were nearby. The room itself was kept spotless with daily housekeeping. The staff were very nice and polite. We even had the opportunity to celebrate new years with the staff and eat amazing food. Thank you for a lovely stay. Would recommend. "
"We had an amazing stay at hotel Dormero. The hotels right in front of the beach which made it very convenient for us to go around swimming and other beach activities which were nearby. The room itself was kept spotless with daily housekeeping. The staff were very nice and polite. We even had the opportunity to celebrate new years with the staff and eat amazing food. Thank you for a lovely stay. Would recommend. "
"Quando estavamos a fazer o chek in a rececionista disse que não tinhamos reserva. O Hotel tinha cancelado a reserva com o operador. Tentamos ligar várias vezes mas devido à diferença horária nunca fomos atendidos. Acabámos por ficar uma noite, tendo em conta o adiantado da hora mas pagando o quarto! O hotel está classificado como 5 estrelas mas equivale a 2 estrelas. Fica longe do centro e da praia, Está a precisar de obras e restauro no mobiliário. A Limpeza é muito deficiente. O pequeno almoço...
"Quando estavamos a fazer o chek in a rececionista disse que não tinhamos reserva. O Hotel tinha cancelado a reserva com o operador. Tentamos ligar várias vezes mas devido à diferença horária nunca fomos atendidos. Acabámos por ficar uma noite, tendo em conta o adiantado da hora mas pagando o quarto! O hotel está classificado como 5 estrelas mas equivale a 2 estrelas. Fica longe do centro e da praia, Está a precisar de obras e restauro no mobiliário. A Limpeza é muito deficiente. O pequeno almoço...
"We had a fabulous holiday at this beautiful hotel. The staff went above and beyond to make our stay memorable.
We were given a room upgrade to an ocean view "
"We had a fabulous holiday at this beautiful hotel. The staff went above and beyond to make our stay memorable.
We were given a room upgrade to an ocean view "