Exemplary guest service is the defining feature of every 5-star hotel in Franklin. From the minute you step through the door, staff cater to your every whim, whether offering luggage assistance and storage or providing a nightly turn-down service. Additionally, hotels must feature upscale conveniences to be considered for a 5-star rating. These can include deluxe baths, saunas or spas, pools, fine dining restaurants and knowledgeable concierge.