"Firstly, upon arrival the staff seemed unfazed about waiting guests at reception. As I waited, she had to prioritize a chat with her colleague, so I waited. Then I explained my wife had arrived on an earlier flight and was already checked in and my key was waiting at reception. She entered details into system and I waited. and waited. I asked if anything was needed after couple of minutes, and THEN she said I needed photo ID! I asked why didn't you ask previously, she said I should have photo...
"Firstly, upon arrival the staff seemed unfazed about waiting guests at reception. As I waited, she had to prioritize a chat with her colleague, so I waited. Then I explained my wife had arrived on an earlier flight and was already checked in and my key was waiting at reception. She entered details into system and I waited. and waited. I asked if anything was needed after couple of minutes, and THEN she said I needed photo ID! I asked why didn't you ask previously, she said I should have photo...
Antony