Exemplary guest service is at the heart of every 5-star hotel in Faleloa. From the minute you step through the door, staff ensure your every need is met, whether recommending activities or providing a turn-down service. In addition, hotels have to feature top-rate conveniences to be entitled to a 5-star rating. These can include luxury baths, spas or saunas, swimming pools, gastronomic restaurants and knowledgeable concierge.