Exceptional guest service is the hallmark of every 5-star hotel in Fairmont. From the minute you arrive, staff attend to your every whim, whether offering luggage assistance and storage or providing a turn-down service. On top of that, hotels have to offer top-rate amenities to be eligible for a 5-star rating. These can include luxury baths, spa facilities, swimming pools, fine dining restaurants and knowledgeable concierge.