Faultless guest service is the defining feature of every 5-star hotel in Epping. From the second you arrive, staff attend to your every need, whether recommending activities or providing in-room massage treatments. On top of that, hotels must feature upscale amenities to qualify for a 5-star rating. These can include luxury toiletries, an on-site spa, swimming pools, gastronomic kitchens and knowledgeable concierge.