"Extremely disappointing experience — poor hospitality when we needed help most.
Beautiful hotel and location, but unfortunately our experience was overshadowed by the way an issue on arrival was handled.
We arrived around 3pm and spent approximately four hours trying to resolve a $500 deposit requirement that Expedia had not made clear to us, meaning we lost our entire first afternoon. By the time it was resolved around 7pm, it was dark.
What disappointed us most was the lack of practical help...
"Some signage to find the reception might be nice, the signs on the two main buildings are confusing when you arrive and the reception is around the back up the stairs and then down stars again… many people standing g in the rain outside looking for it when I arrived"
"The staff was one of the best we have had when traveling, genuinely happy and helpful. Claire especially gave us some great recommendations in both Queenstown and Arrowtown which impacted our stay in such a positive way. Hannah at the front desk was also very helpful.
The outdoor hot “springs tubs” were great after days of skiing and the fireplace and outdoor space in the room made it extra special.
I do wish they had the Smokehouse open, but I understand it’s seasonal
We would definately...
"Here's a polished rewrite:
We stayed for two nights and, although we hadn't booked a car park and they were fully booked, the staff went above and beyond to sort one out for us.We upgraded to the Penthouse Loft and it was absolutely worth it. The suite featured a full-sized kitchen, a spacious lounge area, and a separate bedroom with an ensuite-style bathroom complete with both a shower and bath. Thoughtful extras such as shampoo, conditioner, soap, bath salts, bed socks, and robes were all...
"Exceeded expectations, nothing was too hard to get for us. Super easy and amazingly comfortable, great people friendly professional and helpful. Lovely arrival drinks, bed and pillows wonderful. Perfect location in the town everything in walking distance."
"An incredible experience. We could not fault our stay at all. It is so well situated to Queenstown & Arrowtown, the views are stunning, the buildings are jaw dropping & grand. The staff are above and beyond. Always welcoming and go out of there way to may you feel at home. Stonridge is our favourite place to stay when visiting the area."
"Just incredible. When you pay good money for accomodation the service doesn’t always match. But the staff here are simply incredible. There is nothing we can say about improving as it was as good as it gets! "
"This hotel is outstanding. I stay in top hotels around the world and this hotel is at the top. Great room, service, ambience. I highly recommend it- When I am back in Queenstown this is where I will stay. Kudos to Carolyn and the rest of the staff - made us feel so welcome. Thank you"
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
معرفة المزيد عن Devils Staircase
زر معالم مثل بحيرة واكاتيبو خلال استكشافك للمنطقة المحلية الموجودة في Devils Staircase.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
