Exceptional guest service characterizes every 5-star hotel in Coldewey. From the minute you arrive, staff ensure your every need is met, whether answering room service calls 24/7 or providing a nightly turn-down service. Plus, hotels must offer superior amenities to be entitled to a 5-star rating. These can include luxury baths, spas or saunas, swimming pools, gastronomic restaurants and knowledgeable concierge.