Flawless guest service is at the heart of every 5-star hotel in Cold Bay. From the minute you step through the door, staff cater to your every need, whether recommending activities or providing in-room massages. On top of that, hotels must offer upscale amenities to meet the standard for a 5-star rating. These can include deluxe baths, spas or saunas, pools, gastronomic kitchens and knowledgeable concierge.