In Coalgate, a hotel needs to offer a certain amount of upscale amenities to earn a 5-star rating. These may include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their outstanding service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may even offer thoughtful touches such as a welcome gift.