In Chala, a hotel is required to offer a specific amount of high-end amenities to be rated 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their guest-focused service. You'll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may even offer special touches like welcome gifts.