البحث عن فنادق بتصنيف 5 Star في Central Asia من SAR 157

"Don’t stay, unprofessional staff.. its 3 star hotel not 5."

"La verdad nuestra experiencia no fue de lo mejor.. Durante primera noche varias veces se prendió la luz y casi imposible de apagarlo La segunda un ruido de volumen de TV bastante fuerte del cuarto a lado, no hay buen aislamiento Pase por el spa- el piso muy resbaladizo y lleno de agua, sobre todo en área de alberca- los niños clavando- imposible de caminar y nadie está al pendiente El desayuno bufet está mediocre en todos aspectos, el servicio -nunca apareció el mesero de nuestra mesa, la...

"I’ve stayed at hundreds of luxury hotels around the world and I think this hotel, the Ritz Carlton in Astana, might top them all. The staff were incredible, they even baked us a custom cake with our faces 3-D printed on it. They went above and beyond every chance they got. Free gifts, welcome gifts, early check-in, late checkout, I could go on and on. The food is also incredible, the breakfast is amazing and I love how it’s connected to an ultra-luxury mall with all the best luxury brands. Two...

"Perfekt ! !"

"there were biting bugs in the bed linens. I informed the front desk and they simply told me I was wrong. so I guess the red bites were my imagination after all since they told me I was wrong."

"الموقع ممتاز على بعد امتار من مول Esentai وستار بكس وهناك كافيهات ومطاعم راقية وممتازة والغرف نظيفة جدا والطاقم معاملتهم ممتازة وشرحين والكل يحاول يساعد "

"Location is central and convenient. Clean and quiet. Need to improve bed quality and maintain curtains and toilets. Staff very helpful and welcoming"

"Clean and friendly hotel. however I feel the staff require more training. I am a member of the Serena Prestige Club and I always have a problem getting them to log my points. On checkout I was told they couldnt add or check my points as it was late and no manager was available to do it! The other issue I had was the hotel bar running out of beer and also not having and nuts or crisps to serve with drinks. These are small issues, however for a five star hotel these problems shouldnt exist. I...

"I definitely will be returning. It’s a beautiful hotel in a beautiful city"

"Great breakfast .. great variety .. menu offerings differed daily, while breakfast staples were always available, arranged airport shuttle to airport, helpful front desk, spacious room .. very comfortable"

"Spa was excellent"

"Hôtel agréable mais qui n’a rien d’un 5 étoiles. Beaucoup de grands espaces inutilisés. Petit déjeuner vraiment indigne d’un « palace ». Piscine intérieure également trop petite. Et surtout pourquoi, mais pourquoi, ne pas avoir construit une piscine extérieure ?????"

"Great gym!! The staff is amazing, very kind and helpful. Loved the breakfast."

"Not 5 star luxury standard, just due to showing it's age. Has the grandeur of 5 star in lobby. Staff were helpful enough, did have issues with room power cut and issues with registration as a tourist but were dealt with by staff."