"had a very disappointing experience at what is supposed to be an almost 5-star hotel. The service at the front desk—especially from the supervisor on the evening/night of May 3, 2026—was unacceptable.
From the moment I arrived, the supervisor was unfriendly and dismissive. When I tried to request a room near the elevator, she cut me off before I could even finish my question and simply said “no.”
Later, I asked if she could exchange $50 USD into Dominican pesos. Again, before I could complete...
"had a very disappointing experience at what is supposed to be an almost 5-star hotel. The service at the front desk—especially from the supervisor on the evening/night of May 3, 2026—was unacceptable.
From the moment I arrived, the supervisor was unfriendly and dismissive. When I tried to request a room near the elevator, she cut me off before I could even finish my question and simply said “no.”
Later, I asked if she could exchange $50 USD into Dominican pesos. Again, before I could complete...
Kristy