Flawless guest service is the defining feature of every 5-star hotel in Baixo Guandu. From the moment you enter the lobby, staff cater to your every need, whether arranging customized tours or providing in-room massages. In addition, hotels have to offer superior conveniences to qualify for a 5-star rating. These can include deluxe baths, spas or saunas, pools, gourmet kitchens and knowledgeable concierge.