"Very disappointed with my stay at Novotel. I booked a room with two beds for two people, but at check-in they said the reservation showed only one guest and charged me an extra We received the exact same room with no additional service or amenities, and the only explanation was that it was “hotel policy.”
For a reputed brand like Novotel, I expected better transparency and customer service. The hotel is overhyped, with basic amenities for the price, and even breakfast costs extra. Definitely not...
"Very disappointed with my stay at Novotel. I booked a room with two beds for two people, but at check-in they said the reservation showed only one guest and charged me an extra We received the exact same room with no additional service or amenities, and the only explanation was that it was “hotel policy.”
For a reputed brand like Novotel, I expected better transparency and customer service. The hotel is overhyped, with basic amenities for the price, and even breakfast costs extra. Definitely not...
Charishma