"The room was clean, spacious, and odorless. However, upon entering, it was noticeable that there seemed to be some confusion among the staff regarding how guests should be welcomed.
The suite was very spacious, as was the restroom. However, the flush was extremely hard to press and required considerable force to operate.
Unfortunately, the Wi-Fi did not work at all throughout our entire stay. In addition, the suite did not have an iron or ironing board, which was inconvenient.
Overall, while...
"Hotel is well maintained and rooms were clean. Time taken for Check-In and Check-Out procedure was more than usual, may be - because of new staff - new system in place. Pointed out a shower head issue to the maintenance team. Restaurant serving time was long and requires improving the speed of service. However, Food was tasting good. In general, this hotel is good to stay and recommend as well."
"The hotel itself is decently maintained mostly.. We were greeted with a welcome drink during check in, that was nice! The room was spacious. Housekeeping was mostly on point. Breakfast buffet was great, lots of variety. The pool area was a bit underwhelming though. The reception staff was very cordial and helpful throughout the stay!
Some minor things that could be improved -
1. There was only 1 towel and 1 glass of water when we checked in. Considering that the hotel knows that there are 2...
"This hotel has bicycles available for guests, and most of the staff is very attentive. Unfortunately, the gentleman working in the coffee shop was unable to make me a cappuccino with lactose-free milk, and when he finally did, it tasted terrible. He still charged me for it, and then asked if I could pay his bill so he could go upstairs. Aside from him, the rest of the staff was amazingly friendly and welcoming.
The rooms are great, and I loved the story times they have every day! The location...
"A perfectly charming hotel with the friendliest, most thoughtful staff of any hotel I’ve ever stayed in. We were there five nights in a spacious room with beautiful appointments. The pool is perfect for cooling off in the afternoon. The front desk arranged a sailboat cruise for us and yoga every morning on the roof at 6:30 AM. I can’t wait to come back to this dreamy place a block from the ocean. "
"The room I booked through Hotels.com was unavailable, and Vasavi Residenzy informed us that they had no association with the booking. They asked us to pay ₹4,000 for one night if we still needed the room."
"Clean hotel. Staff helpful. However no parking available. We went with a driver. No facilities were for the driver. Had to park the car far from hotel. All streets in Pondicherry is conjustted."
"We had booked for two nights 3 deluxe bedrooms all of which were dirty poorly and maintained. We were there for a wedding weekend and they were fully booked and they didn’t have any rooms to move us to. They said they may be able to move us the following day.
All the rooms had dirty with black moldy bathrooms and disgusting shower curtains. 1 of the rooms also had disgusting marks on the headboard. All the rooms had filthy lampshades.
I complained straight away they attempted to clean 1 of...
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