"Very disappointed with my stay at Novotel. I booked a room with two beds for two people, but at check-in they said the reservation showed only one guest and charged me an extra We received the exact same room with no additional service or amenities, and the only explanation was that it was “hotel policy.”
For a reputed brand like Novotel, I expected better transparency and customer service. The hotel is overhyped, with basic amenities for the price, and even breakfast costs extra. Definitely not...
"Worst experience ever , Rude staff , they don’t know what they are doing it’s ridiculous
Atleast they need to train them what are the basic skills to speak to guest"
"das hotel ist modern und sehr sauber. der staff ist extrem hilfsbereit. man erreichte das hotel über P4. nach dem einchecken muss man sich eine karte zum verlassen und wiederbetreten geben lassen sonst dauert es unnötig lange am security checkpoint."
"The food was bland and not appetizing. The breakfast was good, the staff on Reception was very argumentative over even simple requests, kept nagging us while breakfast and also on the occupancy details like my kids age even after booking an executive Suite. The Mgr had to intervene to keep the Staff professional. This hotel left a bad taste and worst first impression. Please avoid this if you can."
"My 2 night stay at Hilton Garden Inn was excellent. I found the Hotel as one of the best hotels I have stayed as a solo busines straveller. The staff was very warm, friendly, helpful and hospitable ! highly recommended hotel and I will definitely come back to stay here.
Kudos and Thank you to Hotel Manager and all staff."
"Room was very nice and clean. Food in the restaurant was very flavorful, not too spicy and selection in the buffet was extensive. Staff was incredible and went out of their way to provide everything that I needed and sometimes more than what I had asked!"
"The smell in the hotel was overwhelming, like they were covering up a different odor. My room did not look remodeled as shown in the pics, but they did have remodeling in progress on the floors above me. I ordered room service on the 2nd night. The food was good but the bellman was less than hospitable and mocked my choices of food and movie that I had on the tv. Stayed for 2 nights, and when my colleagues arrived on the third night, they did not want to stay there. We had a corporate catering...
"The sink was dirty and towel very warn out. Staff did not respond promptly to housekeeping . On the plus side the breakfast was excellent and staff very welcoming. I wouldnt rate this a 5 star, based on cleanliness. Service could improve . Whatever staff we did meet did make us feel welcome."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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