Find 4 Star Hotels in Swan Lake, NY from SAR 739

"I had a very disappointing experience with this hotel’s customer service. I had an issue with my account, and the front desk kept avoiding responsibility, saying they couldn’t adjust the charge until another department reviewed the ticket. There is no direct customer service phone number — everything is handled through SMS and email, which made resolving the issue incredibly frustrating. Communication was slow and unhelpful. Honestly, this was the worst customer service experience I’ve ever had at a hotel."

"Horrible- "

"My husband and I stayed at The Chatwal Lodge (about two hours from NYC) and it’s easily one of the best resorts we’ve been to. It feels incredibly private and secluded—it seemed like there were only ~20 guests on property—so the whole experience was calm and special. We booked the Treehouse, which was awesome: modern, spotless, and beautifully designed with a great vibe. Since it’s all-inclusive, we didn’t have to worry about extra charges, which made it truly relaxing. The non-alcoholic welcome “champagne” was a great touch and actually tasted really good. The food was outstanding with plenty of options—honestly Michelin-star level in quality. The warm ciabatta bread at dinner was so fresh and tasty. There are also lots of activities. I attended yoga, a sound bath, and Pilates—everything was well run and the atmosphere was very relaxing. Walking around in nature was a perfect reset. The staff were consistently warm and welcoming. At night, the firepits/bonfire felt amazing. One small improvement: the s’mores kit was a bit stale, so upgrading the freshness would make it better. Two suggestions: consider moving the sound bath to the afternoon (it fits the “drift off” vibe and would spread activities out), and provide a printed activity schedule + locations for easy reference. Highly recommend overall."