"I am extremely disappointed by the behavior of your reception staff, especially Özgür and Ardan.
The night before, I clearly asked to extend my stay and was told me the price per night. When I asked to pay immediately, I was told that the extension would have to be handled with the morning staff.
The next morning, instead of handling the situation professionally, I was treated with complete disrespect. Özgür was aggressively knocking on my door as if I had begged for the room, and Ardan spoke...
"I am extremely disappointed by the behavior of your reception staff, especially Özgür and Ardan.
The night before, I clearly asked to extend my stay and was told me the price per night. When I asked to pay immediately, I was told that the extension would have to be handled with the morning staff.
The next morning, instead of handling the situation professionally, I was treated with complete disrespect. Özgür was aggressively knocking on my door as if I had begged for the room, and Ardan spoke...
Sara