Find 4 Star Hotels in Santa Cruz from SAR 1,247

"Room 2225 needsthe dishwasher replaced. The door doesn’t close properly and it beeps all night. We had to close the door to the bedroom because of this. The fan lights and ceiling fan will turn on randomly. At first I thought we were being haunted but I think it’s because the remote from the room above us would control our fan too. The rooms were dated but they were clean. The staff in certain areas weren’t very attentive but I guess it’s island time. You couldn’t see the beach from our room but it’s right across the street from the resort. One of the best places to nap was above Coffee corner, there’s a balcony up there. The pools were adequate. The only complaint is there isn’t much to do on the resort after dinner. We had the all inclusive package which was nice but the restaurants all seemed to have the same type of food. Even though some things were slightly different, the flavors were the same. They need an Asian restaurant. I actually think their portions are too big. They should probably lower the price and lessen the portions. There just too much wasted food. "

"Staff were very attentive, food was great and everything was very clean "

"Yes "

"yes it was perfect"

"Yes. I had a gardenview room and the pool was right outside our patio. It was a short walk to the ocean. "

"Very underwhelming. Limited restaurant selection that never said reservations required but by 730pm, they were full for the evening. This limited us to the buffet for dinner. Also, even though RIU owns two properties side by side you cannot visit the restaurants at the other resorts The entertainment at night was mediocre at best. What was labeled as a comedy show was just a game show. There was little humor in it. The beach and pool were clean but patrons reserved seats very early and were never removed after the two hour time limit even though it is clearly marked as being the rule. This led to limited good seating The staff was the best part. Always helpful and accommodating. This was pretty much the only part that exceeded expectations. "

"The dinner plans are nice but they only let you dine so many times. Example….we were here for 10 days and they only let us do reservations five times. The buffets are ok but not the best options. Room amenities is a joke. They never filled our room fridge and when I called to ask for soda they never delivered it. They wouldn’t restock my coffee an at one point left me with a coffee maker without the pot! I love Aruba but will never do the Barcelo again. "

"yes"