"The staff are lovely. The room OK I didn't rate the bathroom the tiles had a lot of mold on and the cold tap on the bath was so difficult to turn off the door on the bathroom stopped at the toilet so you had to go in sideways. Even though I didn't rate the bathroom I would still stay at the hotel again just not that room. I did mention the bathroom on checkout ."
"Looked at the website before we went and there was no information on facilities. Was really hoping for a gym but no mention on website. On arrival realised there was one but hadn’t packed anything to wear. Hotel location was great and staff generally very helpful, mattress on bed was only major complaint and sagged in the middle so little sleep."
"Overall good but with a few issues. The shower rail/curtain was defective allowing exposed wood frame to rot. Torn curtain and scuffed walls. The duvet was torn. The lamp bulbs were old gas filled and not Leds. Breakfast was better on Monday than the weekend. Positive points , the food at the bar was great and the staff were friendly. Parking was great. Probably wouldn't stay again."
"Nice looking hotel with a quirky feature, deco is nice so the garden area, BUT! Important bit which is the mattress and pillows are so bad. Mattress is too soft and could hit the floor if you sit on the edge. Pillows are lumpy, you know I mean by lumpy.
Breakfast was nice, huge breakfast"
"Everything was clean and comfortable and staff friendly and helpful. The breakfast was great and because I was veggie I was offered perfectly poached eggs and hot porridge. If I needed to stay in Chester again I would stay here again. Just sad I could t make use of the facilities"
"A massive 13th Century castle, so understandably bits look a bit tired, but no worse than many of the stately homes I've paid to visit. Spent hours just exploring the hotel and grounds. Very easy access to the town centre, which is currently undergoing a makeover, the new paving looks fantastic. My only criticism would be that the wifi wasn't particularly brilliant, but it didn't cause an issue. No problem for us, but stairs may cause issues for people less able...consider requesting a ground...
"Beautiful hotel in areas but if you’re planning to stay here with a baby or you are a wheelchair user I’d maybe think again! This hotel is not accessible at all, it’s quite old so has narrow corridors, lots of heavy doors that are shut between corridors & we were put in a room that had no lift access & was at top of a narrow steep staircase - it was completely impossible to get to with a baby & pram! We had to ask to change rooms and the staff on reception weren’t apologetic or friendly at all!...
"The room was big with a well stocked tea tray. It was very clean and comfortable. The breakfast was good with a buffet style hot selection at the weekend and made to order hot choices weekday. The staff were welcoming and friendly."
"The room was big and spacious, with a nice, large bathroom. The room itself was fairly clean but still showed areas where care was lacking. The spa costs are crazy: £120 to use the pool for 2 days!! The overall feel is tied, and it felt like all they wanted was to get more money out of you. I understand that extras cost more, but they are above Four Seasons prices, and the extras are nothing special.
Feel very disappointed, as friends stayed in other hotels in the area and they were very good."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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