Find 4 Star Hotels in Rainton from SAR 294

"Everything was spot on handy for the shops the pickled sprout restaurant was excellent and so was breakfast plus handy parking"

"Me and my partner booked a two night stay for a special birthday, we decided to book what we thought to be a posh hotel and pay a little bit more unfortunately there was nothing posh about it just the prices. We arrived and the front of house staff all seemed lovely. We were given the keys to our room and on entering it was the most bleak depressing grey room I’d ever stayed in it was shabby nothing matched and it was in no state to be let out especially not at near enough £400 for 2 nights the window had a massive gap in it and was hanging out which we did complain about because it was a danger and I thought it was going to fall out it was noisy and cold with the wind blowing in the first night they had put filler in it by the second night. The tea tray had 2 teabags on it so one each you would expect a decent tea tray in the Hilton. Hardly any channels worked on the tv and to be honest the less time spent in that room the better. We had booked breakfast and evening meal the evening meal on the first night was absolutely rubbish I ordered a pasta dish it just looked like a plain bowl of pasta with 2 prawns chucked in then they added charges at end for a meal we had already paid for so felt pressured to pay it even though we didn’t even use the £35 allowance they also added onto a bottle of £4.50 water the woman at dinner was pushy and rude we didn’t return the second night. The only decent thing was the breakfast. But from our experience rooms and building need overhauling. "

"Great place too Stay "

"Excellent location ease of access to Valley Gardens , bars and restaurants and the outside area of the on site bar is excellent . Will definately return "

"Very happy with all of the staff at this hotel the service was excellent especially mae on reception"

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"

"Yes welcoming for dogs. Had a poolside suite. Only things i would say are the pillows are very hard and the bed linen could be softer. I say this because is expensive to stay. Also had to pay for a cappuccino at breakfast and i think when you pay this money you shouldnt need too"

"Lovely room, staff pleasant, breakfast excellent "