"During my recent four-night stay.
The Wi-Fi was consistently unreliable, and despite my reports, the issue was never addressed. I was further inconvenienced by an unannounced policy of changing credentials every Sunday, requiring a front desk visit to reconnect. Most critically, my account was prematurely deactivated on my third night. During this time, I could not contact staff because my in-room phone was non-functional. Additionally, my room keys frequently failed to work."
"On the first day, we did not see a kitchen in another part of building and completely missed the foods there. Hope they will put on an instruction for clients to know."
"Though this is not 5 stars hotel but amenities should be functional. Upon check in, realize safe and fridge both no working. Kettle connected to a faulty socket too.
Connecting to hotel WiFi was greeted with security warning on Android phone.
Asked for an additional towel as we travel with a kid, once with room service staff then called front desk, but the towel never come.
All towels are old and with holes but not a big deal.
However, the aircon is surprisingly configurable to how I want it to...
"This is a beautiful hotel with excellent facilities, inside and out. The entryway and main areas are really cool, with flowing water, sculptural touches, and paintings. The rooms are large and well-appointed, very comfortable. Near the front of the hotel you can hear some traffic noise, but it was not overwhelming. The rooftop bar was not operating when we were there, but the loungers in the small pools were a great place to relax at the end of the day. The breakfast was really busy for some of...
"We spent four nights at Treasures and it was lovely. Quiet, peaceful, calm and welcoming inside, and 10 mins walk from the old town centre / Jonker St etc. We had a Premier room - very spacious and comfortable. Only thing was that the room is a bit deprived of natural light during the day as overlooking the inner courtyard, but we weren't in there much during the day anyway, and there are lots of nice communal areas to lounge around.
Staff were very helpful. Breakfast buffet was good with...
"It was a really good stay, and my kids loved the room so much—it felt very comfortable for our family. Easy check in. The location is very strategic, right in the middle of most attractions in Melaka, which made traveling around easy and convenient. I was also pleasantly surprised by the lift; it was much better than what I had expected from the Google reviews. It would be even more complete if there were a convenience store and a laundry place within the apartment."
"It's a very nice stay where it's near to all the amenities.
The property is new, clean and the host communication was very clear. I like that they have a karaoke set and mahjong set ready for my family entertainment."
"I had a wonderful experience at this accommodation. The property was impeccably clean, and the owner was incredibly helpful and responsive with their communication. The location was also a great bonus. I would definitely stay here again and highly recommend it to others!"
"Missing a lot of extras that would make this place a 5 star. The communication leading up to check in was non existent and thankfully I had family who lived locally who were able to sort this out. Would I stay here again? No probably not. "
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