"From a customer service standpoint, the staff is mediocre at best and says a lot about the Hilton brand. Within three hours of arriving to the Hilton Santa Marta, my wife had $240 stolen from her purse from a cleaning lady. A few failed efforts to come to a reasonable resolution, has left a very bad taste in my mouth considering I was vacationing with my family (which included 3 children). 5 days have passed and absolutely nothing has been done.
The best thing about my trip was spending time...
"From a customer service standpoint, the staff is mediocre at best and says a lot about the Hilton brand. Within three hours of arriving to the Hilton Santa Marta, my wife had $240 stolen from her purse from a cleaning lady. A few failed efforts to come to a reasonable resolution, has left a very bad taste in my mouth considering I was vacationing with my family (which included 3 children). 5 days have passed and absolutely nothing has been done.
The best thing about my trip was spending time...
Cristobal