Find 4 Star Hotels in Oyne from SAR 272

"Currently service at the Thainstone House Hotel is falling far short of expectations and leaving guests such as ourselves disappointed. The staff at the hotel work incredibly hard and are polite despite the pressures they are under. However too few staff meant that we encountered numerous service issues. For example, at breakfast there was a 10 – 15 minute wait for a table, food stuffs unavailable from the buffet, numerous uncleared tables and almost no staff around to take your order. Staffing in the evening was similarly problematic. Perhaps the crowning glory of an underwhelming experience was when, on Saturday night we were told we could not order cocktails as there was no-one on duty who knew how to make them. Although the hotel is taking bookings on its web site for its fine dining restaurant, it is closed to guests and all meals are served in the hotel bar. Ironically, after you have eaten in the bar, you receive an email asking you for feedback on your dining experience in the Green Lady. One reason we chose the Thainstone House was because of the restaurant. Knowing it is not available and to keep advertising it, is a questionable business practice. Sadly nothing in this post appears new, other guests have made similar points - having now stayed there, I understand why it is compared to Fawlty Towers"

"Great modern clean hotel and rooms. Pool facilities and breakfast were excellent "

"Comfortable and clean hotel but continuous buzzing noise heard in room all night. "

"Room was small but with a good bathroom, perfectly comfortable. Decor dated but room was clean. Lovely bar area with a variety of seating. Well stocked with friendly staff. You certainly wont be cold, a fire on in the bar and heating on within the rooms and corridors. Perfectly located for the airport and P&J live arena. There is a restaurant on site that we didn't get to try. Menu looked good. Really enjoyed our stay"

"Really nice hotel with ample parking and lovely staff. Manager was great too"

"Really lovely locally owned and run hotel. Our kingsize upgraded room was stunning, and massive. Spotlessly clean and very comfortable. The homemade shortbread in the room was incredible, and they even refilled it when we scoffed it all! Breakfast was tasty, and the hot food was made to order. The on-site gym “The Unit” was really great and fully included in the room rate, which felt like a treat! They are clearly modernising the hotel to an high standard, and as far as we saw only the room corridors and stairs were still to be upgraded. The parking was free and plentiful, and it’s a great base for exploring the surrounding area. All the staff were exceptionally lovely & friendly (with the one exception of the older gent who checked us in who treated us like an inconvenience, and shouldn’t really be working in hospitality) "

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"Wanted to use the gym, didnt as it was only open after 8am due to it being "amongst rooms and it makes noise"....move it then! Room was clean and spacious, it was cold on entry, but did warm up with heating. Gym not being open was a disappointment. Website said open from 7am, staff said not open until 8am."

"Always a great stay at Holiday Inn Westhill"