Find 4 Star Hotels in North Highlands, LA from SAR 344

"Old and Outdated, but great staff/service and delicious food! We rented 2 banquet bays for a 75th birthday party. Our banquet host (Karen) was phenomenal, but the banquet room needed lots of updating. The walls had awful stains on them. The carpet was taped at several seams and was still damp from what I assume was a cleaning. The hotel room was just as bad. Smelled old and musty. Wallpaper was stained. Bathroom needed an update. They definitely need to remodel."

"This location was a miss for us. Location was poor, unfortunately the area is a little rundown. We were greeted by the unhoused in the area while circling to get to the hotel. The Boardwalk is pretty non existent, as everything is mostly closed down. Downtown area is also pretty closed and rundown. The hotel was unfortunately scarcely staffed. The works appeared "unhappy". I was unhappy with our room location as mentioned it upon checkout but no amendments were made, she acted as if I never said anything. I mentioned it again and again, no response. She just sat the card on the counter and said use it at the elevator. No directions to elevator, no mention of amenities, no checkout time. Room cleaning was pretty good, no major complaints, except the fridge still had food from last occupants. Only 1 set of towels. Called to ask for more but kept getting put "on hold" eventually went down stairs to request. Our "neighbors" were extremely LOUD you could hear them several doors down and they were across from us. 5pm, 8pm, 10pm, 2am...still loud...it was someone's birthday and this was once the "party room". Called but again...put on hold. Went down stairs to have it addressed and the response was one word..."ok". No microwave in the room and no supposedly none on site..which I highly doubt, the staff has to have a break room ..so a "not for public use" would be better. Casino poorly ran as well, dirty, out of cups for drinks, no waiters, machines don't accept $1. Not recommended"

"very clean room Aniya at check in was extremely nice"