"I had one of the worst customer service experiences of my life with this property. I had to request a cancellation due to an unforeseeable family emergency, and I gave them more than enough notice so they could potentially rebook the room.Instead of showing basic human sympathy, flexibility, or understanding, their staff simply denied the request without any consideration for my situation. They hid strictly behind their policies and showed zero compassion during a highly stressful time for my...
"I had one of the worst customer service experiences of my life with this property. I had to request a cancellation due to an unforeseeable family emergency, and I gave them more than enough notice so they could potentially rebook the room.Instead of showing basic human sympathy, flexibility, or understanding, their staff simply denied the request without any consideration for my situation. They hid strictly behind their policies and showed zero compassion during a highly stressful time for my...
Manish Kumar